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Support Services & Training

Support and training services we provide to our clients

  Our focused customer support team will contact you on any inquiry you have related to post implementation services. Every support client with an active service level agreement will have assigned account manager for services. You may use our support portal to log a request or call our support team directly.

  Maintenance Support - Pristine Solutions is not just a software reseller; we are a service-oriented company that ensures our clients continue to be satisfied with our software Solutions. We offer comprehensive maintenance support packages so, should you need help we will be there to trouble-shoot and walk you through to success

Annual Service level agreement (SLA):

On annual Service level agreement, an assigned support team will be constantly in touch with client to continuously monitor and support clients service requirements.

Not only incident-based support, our team will guide client’s staff on better use of the systems, new functions and features that can benefit them. Also, regular system health check will be carried out to ensure software systems are at optimum performance levels.

We have the following categories for annual services,

  •   Infinity Service package
  •   Premium Service package
  •   Remote Support Plan

On call support/ Per call support

Ideal for client who are self-sufficient on first level support to their software solution, but requires additional support on certain incidents only. On call agreement is based on a per hour fees basis and support modes are remote, telecall or on site.