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Annual Service level agreement (SLA):

On annual Service level agreement, an assigned support team will be constantly in touch with client to continuously monitor and support clients service requirements.

Not only incident-based support, our team will guide client’s staff on better use of the systems, new functions and features that can benefit them. Also, regular system health check will be carried out to ensure software systems are at optimum performance levels.

We have the following categories for annual services,

  •   Infinity Service package
  •   Premium Service package
  •   Remote Support Plan

On call support/ Per call support

Ideal for client who are self-sufficient on first level support to their software solution, but requires additional support on certain incidents only. On call agreement is based on a per hour fees basis and support modes are remote, telecall or on site.